Consumer Gratification (CSAT) Rating: Measure person satisfaction working with surveys or feed-back. A higher CSAT rating signifies that consumers are content with the service high quality. This may be a relatively wide metric, so you’ll have to have also to assess no matter whether other variables are influencing this score. https://applying-it-service-manag36913.free-blogz.com/80640361/5-simple-statements-about-help-organizations-deliver-employee-services-explained